Terms & Conditions


These Terms and Conditions apply to all individuals who commence a tefl online pro international TEFL/TESOL Certification Course. They are an agreement between you (Trainee) and tefl online pro.

By accessing tefl online pro, you agree to be bound by the Terms and Conditions of Use outlined in this Website, all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing tefl online pro Course Materials. The Course Materials contained in this Website are protected by applicable copyright and trade mark law.

1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by tefl online pro to accompany a Course provided as part of the Services in hard copy or electronic form.

“Fees” means the fees paid by you to tefl online pro for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Online Course” means the delivery by us of an Online Course pursuant to which you learn course materials remotely.

“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

“Taught Course” means a Course taught by us in a classroom setting to which you attend in person.

“Website” means www.teflonlinepro.com.

“You” means the individual purchasing the Services.

2. Services

A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

3. User License

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable and revocable license to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain tefl online pro’s written permission to otherwise use the content. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You also agree that you will not share tefl online pro content with any third party.

4. Fees

The Fees for the Services shall be as set out on the Website or as told to you over the telephone at the time you placed an order for them. Unless otherwise specified at the time you purchase the Services the Fees are inclusive of VAT or other local taxes. Save where specifically stated otherwise on the Website, all Fees shall be inclusive of any amounts payable to any professional body for registration and examination entry. Fees for the Service selected by you on the Website or purchased over the telephone shall be debited from your credit/debit card at the time of purchase. Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and tefl online pro shall not be responsible for these. The same conditions apply to payments made through any other payment type, such as if you should choose to purchase a tefl online pro Service via bank transfer, Western Union or Paypal. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

5. Course access and requirements

tefl online pro run three internationally recognized TEFL Courses: 60-Hour Fast-Track, 120-Hour Professional, 140-Hour Hybrid. Trainees have up to 90 days to complete their Course studies from the date of Course purchase. Hybrid students have an additional 60 days to complete the practicum hours from their Course end date. If a Trainee should so wish that their Course access be started at a later date, then this request must be made at the time of Course purchase. If no request is made, the 90-day Course time will act as the default maximum time limit from the moment of successful Course purchase. Successful Course purchase means when Course fees have been delivered to tefl online pro. By commencing a tefl online pro Course, you confirm that your English level is at CEFR C1 level or higher.

6. Limitations

In no event shall tefl online pro be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising from the use or inability to use the materials on website. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

7. Links

tefl online pro has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by tefl online pro of the teflonlinepro.com Website. Use of any such linked Website is at the user’s own risk.

8. Course Expiry

In order to receive the international TEFL Certificate of Course completion from tefl online pro, you are required to successfully complete all aspects of the Course within 90 days of Course purchase (please see paragraph 5 regarding a requested delayed starting of your Course). If you fail to complete the Course within this 90-day period, you will have the opportunity of purchasing a further 90-day Course extension. Trainees who fail to complete their Course within the 90-day period and who do not take advantage of the 90-day Course extension service will not receive their Certificate. Trainees may extend their Course study for an indefinite period of time by purchasing additional 90-day Course extensions.

9. Certificates

Hard copy Certificates are issued immediately upon successful completion of the course, for presentation to your future employer(s), once confirmation that a graduates $76 Certification fee plus any applicable shipping costs have been received. The hard-copy version of your Certificate is always sent through the post – or via courier, at additional cost should one be required. Lost or damaged Certificates can also be issued upon request. Digital Certification copies are issued, for presentation to your future employer(s), once confirmation that a graduates $32 Certification fee plus any applicable shipping costs have been received.

10. Plagiarism

You are expected to complete all assignments independently. If you are found to have committed plagiarism, your Course access will be immediately revoked and you will not be awarded the international TEFL Certificate. No refund will be provided if you are removed from the Course. You are further prohibited from posting assignments, unit materials and Course Content online. If you fail to adhere to this policy, you will not receive the international TEFL Certificate and your Course access will be revoked. No refund will be provided if you are removed from the Course.

11. Refunds and Cancellations

If for any reason you change your mind and decide not to take the Course you have purchased and it has not been started, you are entitled to a full refund within seven calendar days from buying directly on this Website. This grace period is often referred to as a ‘cooling off period’. Please note that refunds issued under this cooling off period are subject to an administration fee of $35 USD. After this cooling off period has passed, 100% cancellation charges will be applied. Should you be eligible for a refund, your Course access will be immediately cancelled and your refund payment will be processed within twenty-eight days from the time of confirmation of entitlement to a refund. Please note that Course extensions and printed Certificates and their delivery fees are non-refundable. If you wish to apply for a refund, you should contact the tefl online pro main office: info@teflonlinepro.com, setting out the reasons for your request.

12. Complaints procedure

tefl online pro believes in providing you with an exceptional level of Service to support your training. If you feel that you have not received this high Service then you may feel free to submit a complaint. For complaints or any other customer service related queries, you can contact the tefl online pro main office: info@teflonlinepro.com. Any such complaint should be submitted within seven days of the problem first arising. We will work hard to reply to your complaint within two working days to acknowledge receipt and resolve any complaints within 14 days.

13. Site Terms of Use Modifications

We reserve the right to revise these Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Last updated on 22nd March, 2019.